Every unanswered message is a lead you didn't close. We automate your website chatbot and WhatsApp so customers get instant replies at any hour and your team only handles the conversations that actually need them.
Average first response time
Your business right nowManual reply (business hours)
Manual reply (after hours)
Email follow-up
Automated chatbot
Automated WhatsApp
Studies show 78% of customers buy from the first business that responds. Manual replies mean you're usually not that business.
< 1s
Response time
Automated vs 4+ hours manual
68%
Queries resolved
Without human intervention
3–5x
WhatsApp open rate
vs email for same message
24/7
Availability
No staffing cost after hours
Without Automation
Visitor asks a question at 11pm nobody answers
They wait, get frustrated, leave your site
You wake up to a missed lead with no contact info
Your team manually answers the same 10 questions every day
With Automation
Visitor asks bot answers instantly, any hour
Common questions resolved without human intervention
Lead captured, qualified, and routed to your CRM
Your team only steps in for complex cases that need them
Everything below is built, configured, tested, and handed over running not a tool subscription with a setup guide.
We build a chatbot trained on your actual business your FAQs, products, pricing, policies, and common objections. It handles the questions your team answers manually every day, 24 hours a day, without adding headcount.
Not every visitor is worth a sales call. We build conversation flows that qualify leads before they reach your team asking the right questions, filtering by budget, intent, or fit, and routing qualified prospects directly to your CRM or calendar.
We set up and configure the WhatsApp Business API the infrastructure behind proper business messaging. This enables automated replies, broadcast campaigns, and template messages at scale, without the limitations of the regular app.
Promotional messages, appointment reminders, order updates, re-engagement sequences all sent automatically to segmented contact lists. Open rates on WhatsApp run 3–5x higher than email. We help you use that channel properly.
Automation handles volume. Humans handle nuance. We build smart escalation logic the bot resolves what it can, and the moment a conversation needs a human, it flags it, transfers context, and notifies the right person instantly.
Every chatbot conversation and WhatsApp thread is logged against a contact record. Lead source, questions asked, intent signals all captured. Your team walks into every conversation knowing exactly what's already happened.
Industry
Website Chatbot
WhatsApp Automation
Real Estate
Qualifies buyers by budget and location before agent call
Sends property updates, viewing confirmations automatically
Healthcare
Answers clinic FAQs, books appointments, collects symptoms
Appointment reminders, prescription pickup alerts
E-commerce
Order tracking, returns, product recommendations
Abandoned cart recovery, delivery updates, re-orders
Education
Answers admission queries, schedules demos, qualifies leads
Fee reminders, exam schedules, result notifications
Finance & Insurance
Pre-qualifies loan/policy queries, routes to advisors
Policy renewal reminders, document collection flows
Hospitality
Booking queries, room availability, upsell packages
Check-in reminders, feedback requests, special offers
Don't see your industry? Get in touch we've built automation for over 15 different sectors.
Messaging is where customers actually are. Automating it isn't about replacing people it's about making sure no message ever goes unanswered.
“Speed is the first filter. Before your product, your price, or your pitch customers choose whoever replies first.”
A Harvard Business Review study found that the odds of qualifying a lead drop by 10x if you wait more than 5 minutes to respond. Most businesses reply in hours. Automation closes that gap permanently every inquiry gets an instant acknowledgment and a structured response within seconds.
“Your chatbot should know your business better than your newest hire.”
Generic chatbots that say 'I didn't understand that' are worse than no chatbot. We train ours on your actual content FAQs, pricing, objections, product details so it gives answers that match what a knowledgeable team member would say. The goal is resolution, not redirection.
“WhatsApp has a 98% open rate. Your emails are getting a 20%. The channel choice is obvious.”
Customers read WhatsApp messages. They ignore emails. If you're still sending appointment reminders, follow-ups, and promotional messages by email alone, you're communicating on a channel your customers have already quietly deprioritised. We move that to where they actually pay attention.
Straight answers no overselling, no jargon.
Still have questions?
business@softinfo.techDelivered within 48 hours. No commitment.
Website Chatbot Audit
WhatsApp Readiness Audit
Automation Roadmap
Or email us at business [at] softinfo [dot] tech